Terms & Conditions

Here’s a draft Terms & Conditions for DELIVRO, an online delivery platform that facilitates the delivery of food, groceries, and poultry items based on customer bookings:

DELIVRO – Terms & Conditions

Effective Date: [Insert Date]

Welcome to DELIVRO, an online platform that connects customers with local vendors and delivery services for food, groceries, and poultry items. By accessing or using our app or website, you agree to be bound by these Terms & Conditions.

1. Acceptance of Terms

By registering, accessing, or using the DELIVRO app/website, you acknowledge that you have read, understood, and agree to be bound by these terms. If you do not agree, you must not use our services.

2. Service Scope

DELIVRO acts as an intermediary between customers and vendors/restaurants for Food Orders

Grocery Items

Poultry Products

Service availability may vary based on your location (currently serving Yelagiri Hills and surrounding areas).

3. User Registration

Users must be 18 years or older to create an account.

You are responsible for maintaining the confidentiality of your login credentials.

All information provided must be accurate and up to date.

4. Ordering and Payment

Orders must be placed through the DELIVRO app or official website.

Payments can be made via online payment methods or COD (Cash on Delivery), where applicable.

Prices and availability are subject to change and will be reflected at the time of checkout.

5. Delivery Policy

Delivery times are estimates and may vary due to traffic, weather, or vendor delays.

A delivery fee may be applicable based on location or minimum order value.

In case of non-availability or cancellation by the vendor, customers will be notified and refunded (if applicable).

6. Cancellation & Refund Policy

Customers can cancel their order within a short window after placing it (subject to the stage of processing).

Once the order is confirmed and in preparation or transit, cancellations may not be accepted.

Refunds will be processed as per the original mode of payment within 5–7 working days.

7. User Responsibilities

Provide correct delivery address and contact details.

Be available to receive the order at the delivery location.

Refrain from any misuse, false bookings, or fraudulent activity.

8. Vendor & Product Responsibility

DELIVRO is a facilitator and not the manufacturer or seller of the listed products.

Quality, packaging, and hygiene are the responsibility of the respective vendors or restaurants.

9. Account Suspension

DELIVRO reserves the right to suspend or terminate your account in case of:

Misuse of the platform

Repeated cancellations or chargebacks

Abusive or illegal behavior towards delivery staff or vendors

10. Limitation of Liability

DELIVRO shall not be held liable for:

Delays in delivery

Quality or freshness of perishable items

Losses due to system errors or downtimedowntime.

11. Privacy Policy

All user data is handled as per our Privacy Policy. We do not sell or misuse your personal information.

12. Amendments

DELIVRO reserves the right to modify these terms at any time. Continued use of the platform after changes indicates your acceptance of the new terms.

13. Contact & Support

For queries, complaints, or support, contact us at:

📞 [Customer Support Number]

📧 [Support Email]

🌐 [Website URL)

By using DELIVRO, you agree to these Terms & Conditions and consent to our service practices as mentioned above.