Return & Refund Policy

DELIVRO - Return & Refund Policy

Effective Date: 1st July 2025

DELIVRO is committed to ensuring a satisfying and secure experience for our customers when booking food, grocery, farm products, and pizza items from trusted vendors at Yelagiri Hills. This Return & Refund Policy outlines the terms under which returns and refunds may be requested.

1. No Return Policy for Perishable Goods

Due to the perishable nature of most items delivered via DELIVRO (including cooked food, groceries, vegetables, meat, dairy, farm produce, and pizza), we do not accept returns once the product is delivered.

2. Eligibility for Refunds

Refunds will be considered only in the following situations:

Order not delivered: If your order was accepted and paid for but was not delivered due to reasons attributable to DELIVRO or the vendor.

Incorrect or Damaged Items: If you receive a wrong item, spoiled, expired, or physically damaged product, you must report it within 1 hour of delivery.

Vendor cancellation: If the vendor is unable to fulfill the confirmed order and cancels it.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Support through the app or email: [support@delivro.in].

2. Provide your Order ID, a brief description of the issue, and attach photo evidence (if applicable).

3. Requests must be made within 1 hour of delivery time.

4. Refund Processing

Once verified, refunds will be processed back to your original payment method (UPI, credit/debit card, wallet).

Refunds will be initiated within 48 hours of approval and may take 3–7 business days to reflect in your account.

5. Non-Refundable Situations

No refunds will be issued in the following cases:

Change of mind after placing the order.

Delay in delivery caused by weather, traffic, or other external factors.

Inability to receive the order due to customer unavailability or incorrect address.

Orders delivered as described, without evidence of damage or spoilage.

6. Contact Us

For questions or concerns regarding your order or this policy, please contact us:

📞 Customer Support: 7845335491

📧 Email: delivroathill@gmail.com 

📍 Service Area: Yelagiri Hills, Tamil Nadu

Note: DELIVRO reserves the right to amend this policy at any time. Updates will be posted on our website and app.