Payment Policy

Here is a Payment Policy draft for DELIVRO, an online delivery platform for Food, Grocery, Farm Products, and Pizza Items:

DELIVRO – PAYMENT POLICY

Effective Date: [Insert Date]

Last Updated: [Insert Date]

At DELIVRO, we are committed to ensuring a secure, seamless, and transparent payment experience for our customers. This Payment Policy outlines the terms and conditions related to payments for all orders made through the DELIVRO platform.

1. Accepted Payment Methods

We accept the following payment options:

Online Payments:

Credit Cards (Visa, MasterCard, RuPay)

Debit Cards

UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)

Net Banking

Mobile Wallets (as available on platform)

Cash on Delivery (COD):

Available for select vendors and areas only.

COD limit per order may apply based on vendor or delivery location.

2. Payment Processing

All online transactions are processed through secure and encrypted payment gateways.

You will receive a confirmation message and digital receipt upon successful payment.

In case of failed transactions, no amount will be debited. If any amount is deducted, it will be auto-refunded by the payment provider within 5–7 business days.

3. Order Confirmation

An order is confirmed only after payment is successfully processed (for prepaid orders) or accepted (for COD).

In the event of payment failure, the order will not be processed.

4. Refunds and Cancellations

Refunds are processed as per DELIVRO’s Return & Refund Policy.

Refunds for prepaid orders (in case of cancellation or unavailable items) will be credited back to the original payment method within 5–10 working days.

No refund will be provided for orders canceled after dispatch or delivery.

5. Pricing and Charges

All prices listed are inclusive of applicable taxes.

Delivery charges, packaging fees, or service charges (if any) will be shown clearly before final payment.

Final payable amount may vary due to changes in availability or substitutions.

6. Disputes and Payment Issues

For any payment-related concerns, customers can contact our Customer Support at:

📞 7845335491

📧 delivroathill@gmail 

All complaints must be raised within 48 hours from the time of payment.

7. Fraudulent Transactions

DELIVRO reserves the right to block accounts or cancel orders if any fraudulent or suspicious activity is detected.

Legal action may be initiated in case of misuse or unlawful transactions.

8. Modifications

DELIVRO may update this policy from time to time. Changes will be communicated via app notifications or website updates.

For any further queries, please reach out to us through our Help Center or contact our support team.

Thank you for choosing DELIVRO – Your Local Hillside Delivery Partner!

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